The other day someone asked me how can one be diplomatic and tactful and yet beautifully put their point across. Its quite important you know, when you work in a team. Well, honestly, some people are born with it and others can always learn (only practice makes you flawless). About me, I never knew how diplomatic I was until my friends pointed it out! For me it was never an intention, but obviously I did not want to insult or hurt or reject anyone’s opinions and I also wanted my ideas to be put across and yes, it feels accomplished when things happen your way. So, here are few tips of what I have observed, hope it helps. Feel free to add if you think I have missed out any important tip (in the comments below) and we shall enlighten the human race. 😛
10 Tips to be Diplomatic and Tactful at Workplace
1) WHAT YOU WANT?
Always be clear of your goals before entering that meeting room. Maybe list out the important points for the meeting, just map out everything on a piece of paper and keep it handy just in case you black out (possibilities are there), and most importantly highlight your objectives you want to smack on your colleagues/ boss’ face.
2) LISTEN
Always listen to others, be attentive, nod occasionally and avoid interrupting (if you have questions, jot them down and ask later). I don’t understand why people are so impatient while listening, I mean half the battle is won if people think that you are listening to them. Everyone likes to be heard. Patience is truly a virtue my friend! LISTEN! LISTEN! LISTEN!
3) OBSERVE
Again, a very important aspect. Though I myself am no expert in body language but you can always make out. Look for their hand gestures, tone and eyebrows. For example, if the person pauses frequently, shaky and not much confident – you know you can do much better than that. Anything put forward with the right amount of confidence always gets the attention (No overconfidence, please!) What if the other person is confident enough, just nod and appreciate and add on your opinions, I am sure that person will appreciate yours too (until he/she hates you from the core).
4) CUSHION YOUR VIEWS
Present your ideas or views cushioning with their thoughts. I told you listening was damn important! In other words, your idea wrapped in their gift wrapper! You’ll always find ways to do it. Be attentive. Think. And yes, you have to be fast. And you need to kick out words like ‘but’ and ‘however’ from your head. They are flammable and can burn you down!
5) BE CALM AND BELIEVE
Always be calm and never show how stressed you are cracking the deal. Do not enter into discussions in an angry or stressed way. Always do your homework (a little more research/work has never killed anybody). You should very well know what you are speaking about. If your research/ work is complete and more importantly you believe in it, I don’t see why you should not crack the deal. Just be confident. That’s all. and yes, try to keep your facts right of everything you say (keep references or fact sheets handy).
6) BENEFIT OF DOUBT
We need to understand that everyone’s opinions are based on the situation and surroundings they have been in. Instead of being insensitive and stabbing their beliefs, just give them the benefit of doubt. Listen, yes LISTEN (Lot of listening? eh?) to their side of the story as well. Everyone appreciates that you are not being asshole.
7) SACRIFICE
Come on! Let’s face it. Nothing comes easy. Even you need to make some alterations and sacrifices to fit in. Its always better to fit yourself in other people’s ideas as people can be shit stubborn sometimes and mutual sacrifice is always a better option than loosing it all.
8) STATEMENTS INTO QUESTIONS
Instead of smacking your ideas onto other people’s head, its always preferable to rephrase your statements into questions. It will not only put the people in your shoes and think in the same direction but also congrats! you just made them understand what would have taken ages to put across with so many statements! And its interactive too. You might just conclude something better. Its always good to take opinions. It makes the other person feel important too.
9) ‘I’ INSTEAD OF ‘YOU/ WE’
Always stand up for what you say. It shows how confident you are and of course, how strong your morals are. Never blame. Cowards blame. Its your point of view, be responsible for it. As soon as you start with ‘you’ and ‘we’, you are just generalizing the thing and putting them responsible. Trust me! Nobody wants to clean the shit you spread.
10) TAKE A BREAK
If you think the situation has heated up so much that you can end up wrestling, draw the lines. You can never put your views forward to someone whose understanding quota is filled with hot lava! Refer point 5. Just calmly say that you’ll think over their views and come back to discuss later. Just try to persuade when that person has cooled off and its totally okay to wait for the day or two if you have to.
At last I would like to quote Mr. David Frost, “Diplomacy is the art of letting somebody else have your way“.